Shipping Policy

Purpose of Our Shipping Policy

Dinohide’s Shipping Policy is designed to provide clear, transparent, and reliable information about how orders are processed, handled, and delivered. We understand that timely and secure delivery is critical to customer satisfaction, and this policy outlines what customers can expect at every stage of the shipping process. By clearly explaining our procedures, responsibilities, and limitations, we help customers plan accordingly and shop with confidence.

Order Processing

Once an order is placed and payment is confirmed, our team begins processing it immediately. This includes verifying the order details, preparing the product for shipment, and ensuring that packaging meets our quality and safety standards. Customers can expect that each order is handled carefully, and any discrepancies or issues are addressed before the shipment leaves our facility. Confirmation emails are sent once processing begins, providing an estimated shipping timeframe.

Shipping Methods and Carriers

Dinohide uses trusted and reliable shipping carriers to deliver products safely and efficiently. Shipping options may vary based on the customer’s location, product size, and shipping speed requested at checkout. Customers are provided with clear information about the available methods, estimated delivery times, and associated costs. Tracking numbers are issued for all shipments, allowing customers to monitor their package in real time. In cases where delays occur due to carrier issues, customers are promptly informed and assisted.

Estimated Delivery Times

Delivery times are estimated based on the selected shipping method and the customer’s location. While we strive to meet these estimates, factors such as weather conditions, holidays, carrier delays, or unforeseen logistical challenges may impact delivery. Dinohide communicates any delays promptly through email notifications and works proactively with carriers to resolve issues. Customers can always reach out to our support team at support@dinohide for updates or assistance regarding their shipment.

Shipping Costs

Shipping costs are clearly displayed at checkout before the customer completes their purchase. Costs may vary depending on product weight, size, destination, and shipping speed. Dinohide ensures that there are no hidden fees or unexpected charges. Customers are encouraged to review shipping details carefully and contact our support team if clarification is needed.

International Shipping

Dinohide provides international shipping where available, following all relevant customs regulations and import/export laws. Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country. We provide guidance and documentation to facilitate smooth customs processing. Shipping times for international orders may be longer due to customs clearance and local carrier procedures.

Packaging and Safety

All orders are packaged securely to prevent damage during transit. We use quality materials to protect products from impact, moisture, and other potential risks. Customers can expect that items arrive in excellent condition, and any issues related to damaged packaging or products should be reported immediately. Our support team is available to assist with claims or replacements in such cases at support@dinohide.

Tracking Your Order

Once an order is shipped, customers receive a tracking number via email. This allows real-time monitoring of the shipment’s progress, including estimated delivery dates and carrier updates. Tracking ensures transparency and reduces uncertainty, giving customers confidence that their order is on the way. If tracking information appears delayed or unavailable, customers can contact support@dinohide for clarification and support.

Limitations and Responsibilities

While Dinohide works diligently to ensure timely and safe delivery, certain factors are beyond our control. These include carrier delays, natural events, or incorrect information provided by the customer. Customers are responsible for providing accurate shipping addresses, contact information, and any special delivery instructions. We maintain full transparency about our limitations and communicate promptly if issues arise, helping customers understand their options and expected timelines.

Lost or Delayed Shipments

If a shipment is lost, delayed, or damaged during transit, Dinohide investigates promptly and works with carriers to resolve the issue. Customers are kept informed throughout the resolution process and are guided on next steps, which may include replacement shipments, refunds, or carrier claims. Our team is committed to ensuring that every customer receives their order or a satisfactory resolution to any shipping-related problem.

Business Details

Business Name: Dinohide
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@dinohide
Business Address: 60 Washington Square S, New York, NY 10012, United States