Payment Policy

Purpose of Our Payment Policy

Dinohide’s Payment Policy is designed to ensure that every transaction is secure, transparent, and hassle-free. We recognize that customers need clarity and confidence when making online purchases, so this policy explains how payments are processed, what options are available, and how we protect sensitive information. By providing clear guidelines, customers can shop with peace of mind knowing their financial information is handled responsibly and their purchases are accurately processed.

Accepted Payment Methods

We accept multiple secure payment methods to provide flexibility for our customers. These include major credit and debit cards, verified digital wallets, and other secure online payment systems. Each method is processed through encrypted channels to ensure the highest level of security. Customers can expect that payment options displayed during checkout are current, clearly explained, and function reliably. If a customer encounters any issues with a payment method, our support team is available at support@dinohide to provide immediate assistance.

Payment Process

Once a customer completes checkout, Dinohide initiates the payment process through secure payment gateways. The system validates the payment information, ensures funds are authorized, and provides confirmation to the customer. Payment confirmation emails are sent immediately, including order details, amounts, and expected shipping information. If a payment fails, the customer is notified with instructions to retry the transaction or contact support for further assistance. At no point do we store full payment card information on our servers, ensuring the highest level of data protection.

Security Measures

Dinohide takes the security of financial transactions very seriously. All payments are encrypted using industry-standard SSL (Secure Socket Layer) technology. Our payment processors are fully PCI DSS compliant, meaning they meet strict requirements for handling, processing, and storing payment information. Customers can trust that their credit card, debit card, or digital wallet information is never shared with unauthorized parties and is processed solely for order completion. Any unusual or suspicious activity is monitored, and customers are notified immediately if action is required.

Handling Payment Issues

If a customer experiences a payment issue, such as a declined card, delayed authorization, or duplicate charge, Dinohide’s support team is available to investigate and resolve the situation promptly. Customers should provide complete details, including the order number and payment method used, to facilitate rapid resolution. Refunds for unsuccessful or duplicate transactions are processed as quickly as possible to the original payment method, and customers are kept informed throughout the process. Contact support@dinohide for any assistance or clarification.

Payment Timing and Order Confirmation

Payment must be completed before an order is shipped. Once payment is successfully processed, customers receive confirmation emails detailing the order, amount charged, and estimated delivery. Orders with pending or failed payments are not processed until the issue is resolved. Dinohide ensures that customers have access to all relevant transaction details, including receipts, order numbers, and confirmation of funds transfer, providing full transparency in every purchase.

Refunds and Payment Reversals

In the event of a refund, payment reversal, or adjustment, customers are notified via email with clear instructions on the process and timelines. Refunds are issued to the original payment method whenever possible, and the customer is kept informed at every stage. Dinohide adheres to all applicable financial regulations, ensuring that refunds are accurate, timely, and clearly documented. Customers may contact support@dinohide for assistance with any payment-related concerns.

Customer Responsibilities

Customers are responsible for providing accurate and current payment information. Using expired, invalid, or unauthorized payment methods may delay or prevent order processing. It is also the customer’s responsibility to monitor statements for accuracy and report any discrepancies immediately. Dinohide communicates clearly about what is required from the customer during the payment process, ensuring that there are no hidden requirements or unexpected delays.

Transparency and Compliance

Dinohide strictly complies with all applicable payment, financial, and consumer protection laws. All transactions are documented accurately, securely, and transparently. Customers can trust that there are no hidden fees, misleading charges, or unauthorized deductions. This policy ensures compliance with Google Merchant Center requirements and reinforces our commitment to ethical, secure, and customer-focused operations.

Business Details

Business Name: Dinohide
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@dinohide
Business Address: 60 Washington Square S, New York, NY 10012, United States